Was spending some time in the Customer Services area of my local IKEA when I noticed the sign below:
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| IKEA bits buckets, a great customer service idea – or is it? |
Genius, I thought, instead of having grumpy customers clogging up the queues just to ask for an extra IC3XB7 washer to replace the one that rolled under the fridge, they can just go and pick one up from one of these buckets.
Full marks for IKEA for thinking of the idea and for trusting their customers not to abuse the system.
So I took a closer look (it was a long wait I was having) and noticed that only two of the fifty buckets had anything in them.
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